Sodexo is the leading provider of Quality of Life Services for working professionals. Reporting on what you care about. The customer had trouble typing, so she called — rather than emailed — to get technical help with her malfunctioning computer. Of the questions it asks, such as "are you a fugitive from justice", and "are you under the influence/addicted to any illegal substances" this guy checks yes to being convicted of domestic violence. Press J to jump to the feed. She hits the basket as I'm turning, and it gets pressed into the side of my arm. [I had a nice scar from that for a long time, but it's almost invisible now, thankfully.]. This woman calls and says that her daughter is chasing her with a knife and threatening to kill the entire family. I put the basket on the hook over the vat and go report to a manager as per protocol; she takes me down stairs and gets burn cream on the area [which is the whole side of my arm] and tells me to let her know if I need to go home. She didn't realize I was the person who answered the phone (she just assumed only managers answered, I guess) and proceeded to yell about how RUDE a cashier was for thanking her for being honest 'as if people aren't honest these days. I'm just frustrated with how bad customer service was. The store manager calls me thirty minutes into my shift and asks why I am not there. Toggle Navigation. She immediately asked me if her dog chewed it, could she bring it back for a refund. She then demanded she be served by someone else, as she no longer wanted to be served by me (after telling me several times that I was 'incompetent'). Customer and employee behaviour certainly seemed to be significantly different than other years. This one guy would come in two-three times a day to purchase large amounts of junk food. Customer Service. I never said less because I’d rather my driver get there a little earlier than a little later. At this particular restaurant we gave 2 per 20 piece meal, and additional ones were 10 cents each, so I told the woman that. and then happily left. I couldn’t have asked for better. One of them told her the item looked 'worn' to him, so he didn’t understand why I was even offering store credit. Anyways, it was a Sunday morning maybe 4-5 years ago and a woman calls me with a very tense tone in her voice - wonderful, it was my first call of the day and you could usually tell a bad phone call within the first few seconds. Obsessed with travel? New comments cannot be posted and votes cannot be cast. I responded by saying, 'I’ll try again to keep it all in...' She looked SO offended and SCREAMED, “What’s THAT supposed to mean?” I rolled it again, but she demanded I put more sour cream on it after it was already rolled. There were stains on the carpeting the entire time I worked there. I ended up emailing him twice because after the first email I found more info for him. Advertisement. Welcome back to Off the Menu, where we bring you the best and strangest food stories from my email inbox.This week, we’re returning to one of our favorite topics: the absolute worst customers … I explain that I was fired the night before because I refused to clean up shit because I would have vomited. People would do some gross, gross stuff in the bathrooms. I used to work customer service for Universal Orlando Resort in Orlando, FL. That didn't help because he got even more mad and demanded that I give him a pickle wrap. Related. Leyla Shams. Did your manager get some sort of confirmation before working on all their upgrades? 19. He would usually try to start a conversation with whoever he was checking out with, and continue to talk to you while you rang up other customers. Published on 7/21/2014 at 8:00 PM. The story was posted on Reddit under the appropriately titled topic of “I have never in my life seen this level of customer service” and included this genuine, thoughtful thank-you note. Burning hot oiled metal. One of my coworkers (Hispanic) ended up being screamed at and the customer was saying things like "She don't like me because she's Mexican and I'm a white girl from Florida!" If you want to avoid becoming a customer service horror story, download 7 email templates for customer support here. These eight bad customer service stories illustrate why it’s crucial to make great customer service a defining feature of your business. No doubt, sales are important. She ended up storming off after the cops told her she could get in trouble for calling because it was not an emergency. The WOW Air Debacle . She asked me to rewrap it and, while I was waiting for a new tortilla to warm up, she kept LOUDLY complaining that the sauce NEVER comes out when other people wrap it. My manager had to keep bringing over bags of apples because she would take one look and say, 'Saw a bruise!' The whole garden section was still open, you just had to go through the front door instead of the back gates. About eight years later I'm living in a different state about 1500 miles away. Here are some of those exceptional stories to sweeten all of us up just in time for Valentines Day: 1. I tried to close the window on her, but she had the anger of... a person furious about 10-cent sauce cups, I guess. 'You told me he’d be there in an hour, so I went to the bar! Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. I was sent home for the rest of the day, probably because I was standing there in a state of wide eyed shock. Joining your favorite communities will create a constant, personalized feed of content like news headlines, fun stories, sports talk, games, viral pics, top memes, and videos. Every person or company will have their own definition of what good customer service means. Share your story in the comments below. It sets the tone of conversation, makes you more approachable. A lady once yelled at me through the gates at 6:15 a.m. because I wouldn’t open the gates for her. Customer service and community management. Site Navigation. I finally got to some 5 month old notes in the system that said she is in fact a girl who sound like man. I’ll get right on that. I still think about that sometimes and it makes me a little emotional. He then yelled at me, saying and I quote, 'If i needed bags, I would ask you, are you stupid?!' I remember her saying, "no, I am a woman, like, 24/7." One night I was off my shift and waiting for her to finish up her shift so we could grab some dinner. I calmly told her again. Here’s what I’ve learned about how to tell a compelling customer story. '", "I was a manager at Dairy Queen and one of the craziest things that happened to me was getting yelled at by a woman because we wouldn't 'slice' all the M&Ms in half for her Blizzard. Reddit is home to thousands of communities, endless conversation, and authentic human connection. Retail workers have seen some scary and even disgusting things. You know your customer service needs retooling if you cause a monk to lose his cool. The crazy climbed back into her car and peeled out of the drive-thru as soon as she heard that the police were on their way. Crazy fucker did an IP trace through skype, after that we ripped into IT to do their damn jobs and secure our phone lines better as it was all VOIP, This happened to a friend of mine who used to be my manager at the local sporting goods store. 1. the stories were just as wild as you'd imagine. Bad Customer Service Stories "Make a customer, not a sale." We walk up the stairs and as we get to the top, she stops me and tells me I should go home and go to the ER. I told her this. Maybe the customer is always right, but at times, they can sure be clueless. These eight bad customer service stories illustrate why it’s crucial to make great customer service a defining feature of your business. Brands both small and large should consider monitoring Reddit for brand mentions and replying to them. What ACTUALLY happened was — as I scanned their gum — I said, 'Do you want this in or out of the bag?' 215 votes, 400 comments. I asked her outright if she used the coupon already, and she said that she had. I noticed he was not in uniform, so I figured he was possibly on his days off. He says no. The Inside Story of Reddit's Redesign. There is usually a very clear difference between good and bad customer service. I was helping out an off duty correctional officer at the time and she called it in. 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You . His last name was 'McDonald' — which was spelled correctly — but whoever created his account didn’t capitalize the 'D.' Attention! ", "Just the other day I had a woman scream at me because our restaurant has Sweet N Low instead of Splenda. When I gave her the Sweet N Low she yelled in my face about how 'insulted' she was that I would 'give her this garbage.' 5. Start off with what you like and go from there. I followed by saying that — if there was no more lightning — it would likely open back up in less than an hour. I have other stories, but these were some of the better ones. Wasn't him, but he looked like his damn brother. A Year of Extremes. Bad encounters? When I worked at XYZ Company, I used to spend a few minutes each month looking at the newest products to make sure I was fully aware of their benefits, features, and performance, and could make knowledgeable … This was, also, my first day as a manager. 20 Somethings AskReddit Customer Service Horror Stories Jobs Reddit Retail Industry Service Industry The Internet. Then share your hellish customer service stories below. Creeps? Long story short (and in my ~3 years, I've never seen mountains be moved at this place), my management got in touch with Disney's vacations department and SOMEHOW got this lady and her family into a Disney hotel, as well as park-hopper tickets for the duration of their stay. To which my manager replies calmly with a sly grin "correct, and do me a favor and dont beat your wife up over it either". I went and got my boss, who told her the same thing and she ended up buying the bed I'd recommended in the first place. In a heartwarming story shared on Reddit, a service rep tells the tale of an older customer who called in because her netbook wasn’t working. I work at McDonalds, and one day a person came in and asked for a pickle wrap. You’re witnessing someone going out of their way to make a customer’s day, week, or month, and that’s an important part of customer service that shouldn’t be forgotten. What is Reddit? It was pretty horrific. Can you top these tales? As part of a research project into customer service levels in the UK and the public’s perception of customer complaints management, over 200 customer service professionals were asked to detail the funniest, most unusual, or seemingly outrageous customer complaints they have received in recent years. Hot New Top. The quickest and easiest way to find out what customers are saying about your company is through social media monitoring, aka social listening. Good customer service is about understanding your customer's feelings, desires, and needs in every situation. 2018 was a year of unpleasant extremes in customer interactions. They caught him and he had a bunch of warrants out and he went to jail. Goodbye, dystopian Craigslist. After that job I worked for a check printing company on night shift. There were no supervisors available- it was just me and one other girl, so I ended up going unavailable for the rest of the night to deter him. ", "I work at a bridal chain and, when we have to order dresses for people, we tell them it will arrive to our store 'on or before the date provided.' No business owner wants to offer shoddy customer service, but as many consumers may have noticed, plenty of companies may end up doing just that. Sign up for the Tasty newsletter today! My original post gained some traction on Reddit and Facebook to the point that I received some outreach from two additional member’s of Comcast’s customer service team. 23 Disney World and Disneyland Employees Share the Craziest Things They've Ever Seen at Work My 8 months pregnant manager had to come flying out of the back booth where she was working and directed one of the other employees to call the cops while she was yelling back at the woman. The number of people who would argue for seriously 20-30 minutes over a few pennies was astounding. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. Upset customers calling about their bills over the fact that cigarettes are not a sale. explain! 'S her old notes in the system that said she is in fact a girl who sound man... Store for about $ 90 in product about to pack up her bag apples! 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